Your privacy is important, Altia Systems Inc. has created this Privacy Policy to let you know what information we collect when you use our Services, why we collect it and how it is used. This Privacy Policy explains our data collection and use practices on, the PanaCast and our other products and services, unless separate privacy terms accompany such products or services (the “Services”). The terms “you,” “your,” and “yours” refer to the customer or user utilizing our Services. The terms “Altia,” “we,” “us,” and “our” refer to Altia and its subsidiaries and affiliates. Your use of and the Services are also governed by our Terms of Service. By visiting our website or using the Services, you consent to the Terms of Service and the terms of this Privacy Policy. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Information We Collect

“Personally Identifiable Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. Altia may collect your Personally Identifiable Information when you use our Services. For example, if you contact us in connection with your use of the Services, we may retain any Personally Identifiable Information you provide, such as your name and email address. If you order our Services, we may retain any Personally Identifiable Information your provide, such as your shipping information. When you use the PanaVue application to view streaming video, you will be asked to enter a PIN. That PIN is sent to the Altia cloud where we authenticate the number you provided to locate the address of the camera and video stream you want to view. The streaming video is then sent directly to your device over the Internet. In order to provide this service, we may collect your device’s IP address, information about your device’s bandwidth, and other information about your device’s location and data or phone connectivity.

Altia also may automatically receive and record information on our server logs from your browser, including your IP address, cookie information (see section regarding “Cookies” below) and the page you request. We may ask you to select preferences in connection with your use of the Services. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of the features of our Services. Third parties may also collect Personally Identifiable Information you provide if, for example, you provide shipping or payment information to a third party provider in connection with any purchase of our Services. In addition, there may be links on our website to the websites of third parties. Such third parties, and not Altia, are solely responsible for the use of any information you provide to them, and you are responsible for reviewing their privacy policies in connection with your provision of such information.

How We Use the Information We Collect 

We may use information that we collect about you to:

  • process orders for Services and deliver the Services that you have requested;
  • manage your account and provide you with customer support;
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices about our Services and promotional activities;
  • enforce our terms and conditions;
  • manage our business;
  • customize content and advertising which we provide to you; and
  • perform functions as otherwise described to you at the time of collection.

Opting Out of Communications

Each promotional email from Altia or from third parties to whom Altia has given your email address with your consent includes instructions on how you can unsubscribe from that category of mailing or from receiving email from that third party. You may also unsubscribe from Altia’s promotional emails through our website or by sending an email, including your name and email address to [email protected], or a letter to Altia Systems, Inc., Attn: Privacy Officer, 10020 N. De Anza Blvd., Suite 200, Cupertino, CA 95014

Information We Share or Disclose 

Altia does not rent, sell or share personal information it collects about you to or with third parties, except that Altia may provide information to third parties who are acting on behalf of Altia to assist us in providing, marketing or billing for the Services and who agree to keep such personal information confidential and not to use it for any other purpose. Altia may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process served on Altia; (2) investigate, prevent or take action regarding illegal activities; (3) protect and defend the rights or property of Altia; or (4) act in urgent circumstances to protect the personal safety of users of Altia, its Services, or the public. If Altia should ever file for bankruptcy or merge with another company, we may share your Personally Identifiable Information with any company with whom we merge, or with other third parties who have a need to know such information in connection with the bankruptcy or merger. 


Cookies are small text files that may be stored by your browser in your computer when you use our Services. We use cookies to improve our Services and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. Cookies from our Services cannot be read by other websites. Most browsers will accept cookies until you change your browser settings to refuse them. 

Like many websites, Altia uses technologies, such as cookies and web beacons, which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

Altia cookies cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of Altia’s website without accepting cookies from Altia; however, some website functionality may be lost by disabling cookies on your computer. Other Altia web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser.

In addition, Altia uses web beacons in conjunction with cookies to understand user behavior. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. Turning off your browser’s cookies will prevent web beacons from tracking your specific activity.

If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You may browse most of the Altia website without accepting cookies; however, some website functionality may be lost by disabling cookies on your computer. For additional information about cookies and other tracking technologies, including instructions for blocking their use, see


You can update any information you provide to us by contacting us through our website at We will endeavor to make any such changes within three business days following our receipt of the request. You can make changes to certain camera settings through the web portal designated for camera configuration.

The Security of Your Information

Altia protects the security of your information during transmission through our website by using Secure Sockets Layer (SSL) software, which encrypts the information you input. When you stream video from a camera, the video is protected in one of two ways – at your election via the web portal. If you work at an organization, and only intend the video to be streamed to others at your organization, you can configure the camera such that the video is only accessible behind your internal firewall, or similar security features. If you want to grant access outside your organization, or do not have a firewall, you can configure the camera such that the video is only accessible through a VPN network, in which case we encrypt the traffic. With either configuration, any users who wish to access the video remotely will be required to enter a Personal Identification Number (“PIN”) that is associated with your camera.

You acknowledge that any Personally Identifiable Information that you share when you stream video, including information shared orally or visually, can be accessed by third parties who view the video, including those to whom you grant access. While we believe that the security measures we employ are generally effective and consistent with standards in the industry, there is no absolute guaranty that these methods will always protect your information. You hereby acknowledge that information may be intercepted during transmission over the Internet and that Altia cannot and does not guarantee that the use of the Services is completely secure. You hereby agree to assume any and all risk associated with the unauthorized access to your information during transmission of such information over the Internet.

International Transfers

Personal Information collected may be stored and processed in the United States or any other country in which Altia or its affiliates, subsidiaries or agents maintain facilities, and by using the Services, you consent to any such transfer of information outside of your country.


The Services are not intended for or directed to persons under the age of 13. Any person who provides their information to Altia through any part of the Altia Services represents to Altia that they are 13 years of age or older.

Contacting Altia 

If you become aware of any potential or actual breach of our security measures or of any violation of this Privacy Policy, please contact us through our website at or by postal mail at 10020 N. De Anza Blvd., Suite 200, Cupertino, CA 95014 and we will use commercially reasonable efforts to remedy the problem.

Provisions Specific to EU Citizens

Rights of EU Citizens Under the GDPR

If you are a citizen of the European Union you have certain rights relating to how others handle your personal information.  These rights are:

  1. The right to be informed how your personal information is being used.
  2. The right of access to your personal information and how it is processed.
  3. The right to rectify personal information which is inaccurate or incomplete.
  4. The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed.
  5. The right to restrict processing, that is, the right to block or suppress processing of your personal data.
  6. The right to data portability – this allows individuals to retain and reuse their personal data for their own purpose.
  7. The right to object, in certain circumstances, to use of your personal data in a manner different from the purpose for which it was provided.
  8. Right to prevent automated decision making or profiling based on your data without human intervention.

Identity of Data Controller

When an individual is providing personal information to Altia on their own behalf that individual is the data controller. When an individual is providing personal information in connection in their capacity as an authorized user of a company which does business with Altia, the data controller is generally going to be that company.


If you have any questions about our Privacy Policy, please contact us at
Altia Systems, Inc.
10020 N De Anza Blvd, Suite 200
Cupertino, CA 95014, USA
+1 408-996-9710

This Privacy Policy is effective May, 25, 2018.