Matson’s business strategy demanded a new, world-class video collaboration platform. PanaCast’s superior quality has delivered, with a strong ROI
At its annual AWS conference in 2016, Amazon highlighted how Matson – a shipping company founded in 1882 and now a leader in global transportation and logistics services – migrated its entire IT infrastructure from on premises to the cloud, thereby creating, as Peter Weis, Matson’s CIO puts it, a “single version of the truth,” ensuring that all shipments in all trade lanes are managed by the same configurable set of business rules and processes.
Weis envisioned, helped architect and drove this extraordinary transformation – moving 100% of the enterprise applications from on-premises data centers to the cloud – over a nine year period, starting in 2006.
As Matson leveraged this platform to manage its lines of business in China, Hawaii, Alaska and throughout the Pacific region, the company realized that managing international growth would require higher quality connections among all of its offices and people around the world. These stronger connections would improve efficiencies and help to enable growth without compromising its world class-service or its financial performance.
For Weis, PanaCast was a vital piece in designing a global collaboration strategy that sought to do more than just communicate. Matson’s strategy sought to create a superior quality collaboration experience that would also build trust across locations.
Weis notes that CIOs are right to be wary of new, innovative tools that promise to be the ultimate collaboration solution. “CIOs have, historically, been leery of video collaboration tools that overpromise and under-deliver – and rightfully so,” he said. “As a result, high costs and low adoption have become the norm.”
Weis considers PanaCast an exception to this norm. He recognizes several ways in which the panoramic camera system has been a unique and integral component in Matson’s global video collaboration strategy. “PanaCast is compatible with any of the cloud-based video providers and delivers such a high-quality, immersive experience that meetings really work. Relationships really develop,” he says. Weis has seen many examples in which Matson’s teams working in huddle rooms thousands of miles apart can now recognize a smile, a furrowed brow or a nod of understanding. Colleagues feel as if they are in the same room and benefit from understanding a meeting’s dynamic, which in turn builds global cohesion. “This is how trust develops, teamwork improves and business velocity increases,” he concludes. “Through our collaboration via PanaCast, Matson employees not only see their teammates, they understand them.”
Weis notes that, sometimes in-person meetings are the right approach but, increasingly, high-quality video-enabled meetings are helping Matson achieve business velocity and build organizational trust.
Importantly, he says, the company has also seen significant travel savings as a result of implementing PanaCast across the organization. “The unique quality of the experience provides 80% of the benefits of an in-person meeting for pennies on the travel dollar,” he asserts.
“The quality of the experience has enabled us to save hard dollars on travel costs without compromise and has eliminated significant legacy IT costs associated with the previous generation of collaboration tools,” Weis says.