Now prevalent in offices, cars and homes, artificial intelligence is quickly becoming an integral part of our lives and has proven utility. However, there is an ongoing debate about whetherAI is taking jobs away from employees across a range of industries. While this may be true for jobs in a few use cases (e.g., manufacturing), AI is, for the most part, being incorporated in ways that aid workers in their tasks – rather than replacing them.
A key reason for this is that humans have “soft skills” – skills that computers are simply incapable of developing or performing. For instance, empathy, creativity and interpersonal communication are all uniquely human features that cannot be demonstrated by a machine in the same manner. Rather, AI is being incorporated in a way that complements these soft skills and is helping several industries as a result. Here are three areas that exemplify how AI is merging with human skills to bring a high-tech solution to the workforce:
AI in healthcare is the next frontier of this industry, from diagnosis to administrative work to assisting with procedures. A recent report found the global healthcare AI market could reach $35 billion by 2025 and currently, a vast array of nascent technologies support this. A great example of this technology being used to benefit both healthcare providers and patients can be seen in AI-assisted surgeries. While robots are able to make precision movements, they still require the supervision and decision-making skills of an experienced doctor. AI also cannot communicate to a patient how a surgery went or thoughtfully convey a patient’s diagnosis to his or her family.
AI has many roles in the education space and is being welcomed by educators and students for its ability to save time and simplify projects. For example, AI is capable of aiding teachers with basic grading tasks that normally take up a significant amount of their time. We also see more and more students benefiting from AI-powered tutors that aid in students’ comprehension of basic math skills and concepts. Still, this cannot replace an educator’s ability to explain complex topics and communicate them effectively to a student.
PanaCast is another application of AI in the education space. The device utilizes AI technology to benefit students with distance learning by digitizing whiteboards and bringing the classroom directly to the student despite a student’s physical location. PanaCast’s AI-powered software also allows educators to keep track of student attendance by scanning a classroom and counting the number of students present that day.
Offices and institutions that utilize video conferencing to host global meetings and discussions are beginning to recognize the benefits of AI. PanaCast is utilized by thousands of companies for efficient video conferencing. With people and object detection solutions (a subset of AI technologies), PanaCast is able to provide information to employers that allows them to gain insights on which employees are present in a conference room and how much of the space they take up. This information can then be assessed by a human to increase efficiency and ensure resources like lighting and energy are properly allocated.
Healthcare, education and video conferencing all exemplify how AI is utilized to help humans perform tasks but not overtake them. Each of these areas can allow their employees to perform at a higher level with the help of AI technology. As this complex technology continues to develop, people across industries and professions will come to see how AI benefits (rather than replaces) them.